At rafiqwatch.store, we want you to shop with confidence.
If there is any issue with your order, we are here to help.
1. Eligibility
You can request a return or exchange if:
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You receive a wrong product
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You receive a damaged product
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There is a manufacturing fault
To qualify, you must contact us within 48 hours of receiving your parcel.
2. Conditions
To approve a return or exchange:
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The item must be unused
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The item must be in original packaging
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All tags, stickers, and accessories must be included
Used, broken, or altered items cannot be returned.
3. Non-Returnable Items
We do not accept returns for:
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Items damaged due to misuse
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Water-damaged watches
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Scratched or broken items after use
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Change-of-mind cases
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Discounted or sale items (unless faulty)
4. Process
To request a return or exchange:
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Contact us within 48 hours via WhatsApp, Instagram, or website message.
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Share your order number and clear photos/videos of the issue.
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Our team will review and confirm if the item is eligible.
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You will send the product back to us through a courier.
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After checking the item, we will issue a refund or send a replacement.
5. Refunds
Refunds are processed only after we receive and inspect the returned item.
Refunds may take 3–7 working days depending on the method.
6. Exchange
If the item qualifies for exchange:
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You can choose the same product
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Or select another product of equal value
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For higher-priced items, you can pay the difference
7. Shipping Costs
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Return shipping charges are the customer’s responsibility
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If the mistake is from our side, we cover the shipping expense
8. Contact Us
For returns or exchange help, message us on:
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Website contact form
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WhatsApp
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Instagram page
We are always happy to assist you.